CUSTOMER CARE

PAYMENT
ANDREA PASCUAL accepts payment via Visa, Mastercard, American Express, Diners Club, Discover, Interac, Shop Pay, Apple Pay, Google Pay, Paypal, Bancontact, iDEAL. 

 

CURRENCY & EXCHANGE RATES
All prices are listed in CDN dollars. Exchange rates are determined by the purchaser’s financial institution at the time of purchase.

ANDREA PASCUAL is not responsible for any currency exchange fees that are charged by the purchaser’s financial institution at the time of purchase.

 

IMPORT DUTIES & TAXES
Import duties and taxes are the responsibility of the purchaser. ANDREA PASCUAL is not responsible for customs fees or taxes that may incur upon delivery.


SHIPPING
We ship worldwide via UPS.
Flat shipping rates are calculated at checkout.
Please allow up to 2 business days to process your order.
We will provide you with a tracking number upon processing your order.
Please allow up to 7 business days for delivery.
ANDREA PASCUAL is not responsible for delays, lost, or stolen items that may occur upon delivery.

 

RETURNS
We offer a full refund on returns within 7 days of delivery date.

Items returned after 7 days of delivery date will not be eligible for a return.
Items must be returned in original condition: unworn, unaltered, and not washed or dry cleaned.
Items must be returned in original packaging with all original tags and packaging.

Please contact 
andrea (@) pascualstudio (dot) com to process a return.

Free shipping applies to returns from Canada and the United States. 

 

REFUNDS
Refunds will be given back to the original payment method within 5 business days of accepting a returned item. Refunds are subject to our return policy. If accepted, a refund confirmation will be sent to the purchaser’s email address used at the time of purchase. We are not responsible for processing delays that may occur due to the purchaser’s financial institution.

Shipping fees are not eligible for a refund.

 

SALES TAX
Sales tax is applied to all purchases made within Canada.

 

For more information, please read our Privacy Policy.